Subscription FAQs

 

How do I cancel, pause, or skip my coffee subscription?

Managing your Dog & Gun Coffee subscription is easy:

1. Log in to your customer portal.

2. If you haven't created an account yet, click here to create one.

3. From your account, you can pause, skip, or cancel your subscription anytime.

Important: Subscriptions can only be cancelled after two orders have been processed. Plus, enjoy 20% off all orders after your third order!

 

How do I swap products in my subscription?

Log into your account and select the 'Swap' option to change products in your subscription.

Need help? Contact us at hello@dogandguncoffee.com

 

Can I add a one-time purchase to my subscription?

Yes! Simply log into your customer portal and select an item under 'Add to your next order' to include a one-time purchase.

Note: Additional items will have their own shipping fee.

 

How do I enter the monthly subscriber prize draw?

All active subscribers (not paused or skipping orders) are automatically entered into any giveaways we are running!

 

Where can I find my account details?

Click here to access your account and manage your subscription

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Can I get pre-loaded individual drip filters in my subscription?

Currently, single-serve pre-loaded drip filters are not part of the subscription program. However, you can subscribe to our Pre-Loaded Naked Packs or add Single-Serve Pre-Loaded Drip Filters as a one-time purchase through your subscription.

 

Coffee Brewing FAQs

 

What’s the difference between whole bean, plunger, and espresso grind?

• Whole Bean – Coffee beans for those with a grinder at home.

• Plunger Grind – Coarse grind, perfect for French Press or pour-over drip filters.

• Espresso Grind – Fine, powdery grind for espresso machines, moka pots, AeroPress, reusable coffee pods, and Zero Press.

What coffee should I buy for a French Press?

Plunger Grind is the best option for a French Press.

 

What coffee should I buy for my espresso machine?

• If your machine has a built-in grinder, go for Whole Beans.

• If it doesn't, opt for our Espresso Grind.

What coffee works best for reusable pods?

Our Espresso Grind works well, but grinding whole beans fresh may yield even better results.

What coffee is best for a stovetop moka pot?

Our Espresso Grind is ideal for moka pots.

Which pre-ground coffee is best for the Zero Press?

Our Espresso Grind is perfect for the Zero Press.

 

What’s your best-selling coffee?

Our Red Stag single origin is the top seller, closely followed by Full Send.

 

Is Hog Choccie gluten-free?

Yes! Our Hog Choccie is completely gluten-free.

 

Ordering & Shipping FAQs

 

Do you offer coffee samples?

We don’t sell sample packs, but every first-time order includes a sample of our Pre-Loaded Drip Filters. You can also try our discounted coffee bundles to explore different flavors.

 

Do you offer a mix pack?

We release limited-time mix packs throughout the year for special occasions, but you can always bundle your favorite coffee products to create your own mix pack.

 

Where do you ship?

We currently ship to Australia (AU), New Zealand (NZ), the United States (US), and the United Kingdom (UK).

How do I update my shipping address after placing an order?

For changes to your order, email us ASAP at hello@dogandguncoffee.com

 

I didn’t receive a confirmation email for my order. What should I do?

Check your junk/spam folder first. If you still don’t see it, contact us at hello@dogandguncoffee.com

 

How can I check the status of my order?

Once your order is processed, you’ll receive an Auspost tracking number via email. (Check your junk/spam folder if needed.) If you need more info, email us at hello@dogandguncoffee.com

 

Can I correct a mistake in my order?

Yes! Contact us immediately at hello@dogandguncoffee.com, and we’ll do our best to assist you.

 

Miscellaneous FAQs

 

Where is Dog & Gun Coffee located?

Our roastery and HQ are based in Brisbane, Australia.

 

Where can I buy Dog & Gun Coffee in stores?

We are stocked in multiple retail stores across Australia. See retailers HERE.

 

What’s the largest cup diameter for pre-loaded drip filters?

Our pre-loaded drip filters fit perfectly into our 8.5cm diameter Enamel Mugs.

 

Are your enamel mugs dishwasher safe?

Yes! Our enamel mugs are dishwasher safe but not microwave safe.

 

Does Dog & Gun Coffee offer wholesale?

Yes! If you're interested in stocking our coffee, contact Harrison at Harrison@dogandguncoffee.com

 

Do you collaborate with content creators?

Yes! If you’re a content creator, send your pitch deck to Rachel at rache@dogandguncoffee.com